Support the Customer Success (Management) team by focusing on CRM data quality, operational efficiency, customer retention, and initial request qualification
Renewal and Retention Management: Analysing CRM data quality and working together with stackeholders to improve this data quality and completeness of the CRM data as a basis for efficient customer retention activities
Proactively support and co-manage the renewal cycle for accounts, focusing on retention and supporting upsell ARR goals
Track and report on financial KPIs and operational goals (e.g., on-time renewal, retention, growth) related to the customer lifecycle
Regularly evaluate and analyse business records to ensure business efficiency and customer satisfaction
Serve as an auxiliary point of contact, supporting the customer-facing team to maintain strong customer relationships
Provide standardized onboarding and enablement routines to help customers maximize product value
Qualify routine customer concerns or project challenges and collaborate with Graphwise teams and customers to devise effective solutions
Act as a liaison between the customer and internal departments, including delivery & technical support, product development, and sales/revenue
Collect, document, and analyze customer feedback to identify areas for improvement

Bachelor's Degree in a relevant field such as Business Administration, Computer Science, Data Science, Management Information Systems, or Project Management
Fluent in spoken and written English
Knowledge of other languages (specifically German, French or Spanish) will be considered an asset
Candidates with 1-2 years of relevant experience (e.g., in customer success, project management support, or account management) or strong relevant internships will be considered
Customer Success certifications (e.g., from SuccessHacker, Gainsight, or other recognized organizations)

A career development path, through training, hands-on experience, time for innovation, and many more
A friendly and professional international team and working environment in a rapidly expanding tech and AI company
Exposure to the newest technologies in AI and knowledge graphs space
A workplace in an organization that is committed to sustainability and responsible business practices
Flexible working hours and benefits that reflect our belief that a healthy work-life balance is a key driver of efficiency
Invitation to company-sponsored social activities and additional team building activities throughout the year
A good work-life balance with the possibility to work from home up to 3 days per week and flexible working hours
And of course we offer free tea, coffee, fruit and snacks

Junior Customer Success Manager – Renewal Specialist

Key skills