About this role
Role Overview
- Contribute and be part of the team responsible for the support and execution of data management and customer services activities
- Use HR Administration expertise to advise upon client queries/issues
- Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
- Ensure Data Management is performed accurately and on time
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
- Support the updates of DWIs, if required
- Conduct Knowledge Transfer sessions related to Client/Country specific processes
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all Strada HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
Requirements
- University diploma or equivalent by experience
- HRIS knowledge preferred
- Previous experience in similar roles related to HR Administration or Customer Support would be a big plus
- Fluent in French and Italian (min. B2 level) and a good level of spoken and written English
- Good knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast-paced environment
- Attention to detail
- Excellent written and verbal skills
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
- Availability to cover required work shifts and Bank Holidays, if needed
Benefits
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities