Manual Billing Administrator

Role Overview

• Collation of service information required to produce customer invoices
• Reconciliation of billed items to manual bills created in finance and billing systems
• Creation of manual consolidated customer invoicing
• Uploading invoices to customer portals
• Documenting billing processes per customer and maintenance of a billing information library
• Dealing with customer and business queries relating to invoices produced
• Posting invoices and credits to finance systems
• Maintenance of detailed billing schedules
• Liaison with service technicians to collate billing information
• Highlight and escalate process gaps and suggests solutions
• Manage daily workloads in relation to the SLA’s in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders.
• Works with the business front line to improve the quality of information
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

Requirements

• Previous experience working in a billing environment
• Experience of using Microsoft excel formulas
• Good interpersonal and teamwork skills
• Knowledge of billing governance
• Be able to motivate self
• Be professional and positive
• Financial accounting knowledge

Benefits

• Discount scheme
• Bonus and career opportunities
• Relocation Package: moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Additional opportunities to earn more with regular bonus.
• Salary grading system
• linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Leads Commission scheme available
• although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP)
• free to access and available 24/7 to you, your family, and friends.
• Long service recognition
• includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend
• earn up to £1,000 for referring someone to work for Rentokil Initial.