Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes.
Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman).
Route and reassign triage tickets to the appropriate GP.
Send patient questionnaires, track their completion, and ensure they're ready for GP review.
Maintain accurate records and documentation in line with information governance standards.
Provide general administrative support across the Ortus services
Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.

Prior experience in a GP practice is essential.
Hands on experience with clinical systems
Strong organisational skills and the ability to manage a high volume of tasks accurately in a remote setting.
Excellent written and verbal communication, for working with both patients and healthcare professionals.
Confident with computers and office software.
Self-motivated and proactive, with the ability to work well within a remote team.
A calm, accurate, detail-focused approach — much of this role is about making sure nothing slips through the cracks.
The right to work in the UK.
An enhanced DBS check (we will arrange this).
Completion of data security and information-governance training (provided by us).
A private, secure space to work from home.

Full-time. Our service runs 08:00–18:30, with shift options of 08:00–15:00 or 10:30–18:30.
£13 per hour
28 days' paid holiday per annum (including bank holidays)
Company pension
All equipment supplied
A genuine opportunity to grow within an agile and vibrant business

Care Coordinator – Administrator

Key skills