Educate and empower partners based in the Korea, delivering a best-in-industry experience
Validate product, offer, page, and build readiness
Equip partners with the tools and information needed to deliver release plans
Provide transparency on release status and risks to internal stakeholders
Train partners to take full advantage of store features, from Cloud Saves to Account Services
Utilize standardized tools and processes for harmonious engagement and a consistent user experience
Demonstrate ownership and accountability of task management
Actively contribute insights and help drive tool and process improvements

3-5 years of project management, partner operations, release management, production experience, or similar experiences
Proven tolerance for ambiguity and ability to appropriately prioritize and complete work with minimal oversight despite an ambiguous environment
Exceptional communication skills with experience in external partner engagement, stakeholder management, and cross-timezone communication
Excellent organizational skills with strong attention to detail
Native or Business-level proficiency in Korean, and English with proven ability to support external partners in-language and navigate cross-culture communication
Conversational Japanese
Having business level proficiency is a plus but not required
Excellent understanding of Korean business culture, with a strong preference to prior exposure to the gaming release process within the respective culture.
Willingness to occasionally adjust working hours to accommodate both a US-based team and APAC-based partners as needed
Familiarity with JIRA and Salesforce
Preference for applicants with baseline technical knowledge or an interest in learning
This position is open to applicants interested in relocating to Japan. (Visa support will be provided

Partner Operation Manager – Korean

Key skills