Contact Center Advisor

Role Overview

• Assist members with their Credit Union needs over the phone and explain products and services.
• Open new accounts and process loan requests.
• Respond to problems and make recommendations to satisfy member needs.
• Direct members to the appropriate individuals as needed.
• Attain established goals for cross selling credit union products and services.
• Maintain confidentiality and comply with MHV's policies and procedures.
• Maintain productivity standards in support of department goals regarding service levels and speed.
• Process member transactions with minimal errors and demonstrate sound judgment when making decisions.
• Maintain an acceptable attendance/punctuality record and adapt to work schedule changes as needed.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Strong time management skills, the ability to manage multiple workloads with successful results, and the ability to work independently.
• Organizational skills, excellent verbal and written communication skills, and listening skills are important for success in this role.
• Above average interpersonal skills and strong computer skills (i.e., Microsoft Office).

Benefits

• Medical, Dental and Vision
• with no waiting period for coverage!
• 401(k) with employer match and non-elective employer contribution
• Paid Vacation, Sick time and Holidays
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program
• Tuition Assistance Program
• Professional Development Programs
• Discounted Loan Rates and Fees