Senior Investment Operations Associate

Role Overview

• You will work within our investment team in a senior role, with responsibility across the following areas:
• Operational leadership & oversight
• Acting as final approval on model-level edits, rebalances, reconciliations, and other critical operational activity.
• Serving as a primary escalation point for complex queries, issues, and complaints.
• Assuming responsibility for the day-to-day running of Investment Operations and representing the function in wider business meetings.
• Managing, prioritising, and reporting on team workflows, capacity, and operational delivery.
• Proactively identifying, investigating, and resolving operational risks and control weaknesses.
• Line management for platform operations associates.
• Portfolio management & administration
• Day-to-day management of discretionary model portfolios for financial advice firms.
• Administering and monitoring client portfolios, ensuring adherence to our investment philosophy.
• Providing operational input into model changes and associated workflows.
• Supporting due diligence requests, platform reviews, and complex operational queries.
• Stakeholder management
• Representing Investment Operations in interactions with Business Development teams and adviser-facing stakeholders.
• Dealing with adviser queries to support the DFM service, through onboarding and throughout the relationship.
• Maintaining relationships with platform partners for the benefit of mutual clients.
• Acting as a first-line contact for audit, compliance, and regulatory queries relating to Investment Operations.
• Process improvement & team development
• Driving continuous improvement initiatives to enhance efficiency, scalability, and operational resilience.
• Creating, maintaining, and improving Standard Operating Procedures and operational documentation.
• Designing and managing processes for investment implementation and associated tooling.
• Leading or contributing to operational change projects, including system enhancements, platform changes, and process redesign.
• Using insight and data to proactively recommend improvements to processes, resourcing, or prioritisation — including pitching operational enhancements to the Timeline tech stack.
• Providing hands-on training, mentoring, and ongoing development support to Investment Operations team members.
• Participating in interview and hiring processes for Investment Operations roles.
• Supporting incoming asset migration of new clients in a high-growth environment.
• Maintaining and applying a sound understanding of regulatory and compliance requirements.

Requirements

• Substantial experience implementing and managing investment portfolios on platform, including trading, rebalancing and reconciling.
• Proven ability to act as a senior escalation point for complex operational queries, issues, and complaints.
• Process-driven with a strong focus on operational risk, governance, and attention to detail.
• Strong understanding of what financial advisers do and the challenges they face.
• Demonstrated ability to exercise independent judgement and take end-to-end ownership of issues.
• Client service driven, focused on client outcomes.
• Line management experience.
• Highly numerate.
• IMC qualified.
• Advanced Excel skills (nice to have).
• Knowledge of coding or data tooling (nice to have).
• Experience leading or contributing to operational change projects (nice to have).

Benefits

• Competitive salary, dependent on experience
• Non-contributory pension scheme
• 28 days holiday plus bank holidays
• Non-contractual bonus scheme
• Potential to join company option scheme
• Insurance plans
• Cost of relevant professional qualifications and memberships
• Hybrid working (2 days in the London office per week)
• Flexible hours (depending on team requirements)
• Wellbeing support