Customer Success Associate

Role Overview

• Client Support & Project Management: Deliver end-to-end support from initial demos through to project completion, ensuring seamless operations and a high level of client satisfaction.
• Technical & Clinical Reporting: Prepare, review, and ensure the accuracy of Techno-Clinical Reports in alignment with project requirements and compliance standards.
• Data Validation & System Accuracy: Develop and maintain Accuracy Test Reports to validate data integrity and system performance.
• Standardized Reporting: Create and update CGR (Clinical Governance Report) Templates to ensure consistency in reporting and analysis.
• Performance Evaluation: Generate DMER (Device Monitoring & Evaluation Reports) and Impact Reports to evaluate project outcomes and performance indicators.
• Platform Support (HubSpot): Maintain up-to-date expertise in the HubSpot platform; provide support and troubleshooting for the field team, ensuring efficient knowledge transfer and issue resolution.
• Onboarding & Data Support (US Team): Assist with US onboarding processes and perform data-related tasks to support the US field team in achieving operational efficiency.
• Service Documentation: Prepare timely and accurate device service reports upon request from the field team, facilitating effective communication and follow-up.

Requirements

• Diploma/Graduation
• Minimum 2+ years experience
• Good communication and presentation skills. Must be able to articulate well.
• Prior experience of managing teams.
• Prior experience of setting up operations processes.
• Must have prior experience of CRM/IVR systems.
• Should have a reasonable understanding of operations.
• Should possess business acumen and should be results oriented.
• Should be willing to work from the office, 6 days a week.
• Must have in-depth knowledge of Advanced Excel and MS Office.

Benefits

• Equal opportunity employer
• Celebrate diversity
• Inclusive environment