Client Support & Project Management: Deliver end-to-end support from initial demos through to project completion, ensuring seamless operations and a high level of client satisfaction.
Technical & Clinical Reporting: Prepare, review, and ensure the accuracy of Techno-Clinical Reports in alignment with project requirements and compliance standards.
Data Validation & System Accuracy: Develop and maintain Accuracy Test Reports to validate data integrity and system performance.
Standardized Reporting: Create and update CGR (Clinical Governance Report) Templates to ensure consistency in reporting and analysis.
Performance Evaluation: Generate DMER (Device Monitoring & Evaluation Reports) and Impact Reports to evaluate project outcomes and performance indicators.
Platform Support (HubSpot): Maintain up-to-date expertise in the HubSpot platform; provide support and troubleshooting for the field team, ensuring efficient knowledge transfer and issue resolution.
Onboarding & Data Support (US Team): Assist with US onboarding processes and perform data-related tasks to support the US field team in achieving operational efficiency.
Service Documentation: Prepare timely and accurate device service reports upon request from the field team, facilitating effective communication and follow-up.
Requirements
Diploma/Graduation
Minimum 2+ years experience
Good communication and presentation skills. Must be able to articulate well.
Prior experience of managing teams.
Prior experience of setting up operations processes.
Must have prior experience of CRM/IVR systems.
Should have a reasonable understanding of operations.
Should possess business acumen and should be results oriented.
Should be willing to work from the office, 6 days a week.
Must have in-depth knowledge of Advanced Excel and MS Office.