Customer Success Analyst, Measurement

Role Overview

• Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success
• Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership
• Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations
• Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success
• Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations
• Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience
• Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement
• Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success
• Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness
• Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce
• Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through
• Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape

Requirements

• BA/BS degree
• Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role
• Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner
• Demonstrated ability to build credibility and relationships with customers and internal stakeholders
• Strong analytical, problem-solving, and critical-thinking skills
• Comfortable interpreting data and translating findings into meaningful recommendations
• Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions
• Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.)
• Highly organized with the ability to manage multiple priorities and deadlines
• Detail-oriented, self-motivated, and eager to learn new skills and concepts
• Strong sense of ownership and accountability
• Adaptable and comfortable working in a fast-paced, evolving environment
• Positive attitude and collaborative team-player mentality

Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave