Key skills
CRMSales
About this role
Role Overview
- Speak with customers via outbound calls, live chat and emails using warm leads
- Convert new and existing leads into customers
- Understand customer needs, home setups and charging requirements
- Explain Pod’s products and services in a clear, friendly way
- Guide customers through the purchase journey while working towards targets
- Keep customer and sales information accurate in our CRM system
- Work closely with Marketing, Product and Operations teams
- Act as an advocate for EV adoption and sustainable transport
- Represent Pod’s values in every customer interaction
Requirements
- You don’t need previous sales experience
- Curious, motivated and keen to learn
- Comfortable speaking with people (or excited to build that confidence)
- Interested in sales, business, sustainability or the EV industry
- Adaptable and able to adjust their approach for different customers
- Customer‑focused and enjoys helping people solve problems
- Customer‑facing experience is a bonus, but attitude and willingness to learn matter most