Lead end-to-end implementation of the platform for leading online retailers, working with customers to gather and analyse business, technical, and data requirements, and supporting solution design including data models, integrations, and API usage
Guide customers through onboarding, testing, and go-live phases, ensuring smooth platform adoption and producing clear client-facing and internal technical documentation throughout
Provide day-to-day technical consulting and support post go-live, assisting customers with platform configuration, troubleshooting, and ongoing improvements
Support customers in evolving their use of the platform by implementing technical enhancements and providing guidance on platform capabilities, data structures, integrations, and best practices
Drive optimisation initiatives by applying technical knowledge to address evolving customer needs and improve platform performance
Deliver training and enablement sessions to both business and technical stakeholders, ensuring teams are equipped to maximise platform value
Maintain strong, trusted relationships with customer stakeholders across all phases of implementation and ongoing engagement
Collaborate closely with Customer Success, Product, Sales, and other internal teams to ensure successful delivery and continued platform adoption

Digital or Technical Consulting experience within a SaaS or eCommerce environment
Strong proficiency in Gen AI to drive faster and more efficient outcomes
Strong analytical and problem-solving skills
Experience working with structured data formats such as XML, CSV, or JSON
Strong understanding of APIs, integrations, and modern SaaS architectures
Experience working with technical integrations, scripting, development environments, or DevOps practices
Understanding of how technical configuration and optimisation of digital platforms can drive improvements in key business KPIs
Excellent client-facing communication and presentation skills
Ability to translate business requirements into technical solutions

Be part of an innovative and fast growing global company at the forefront of AI-powered commerce
Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement
Opportunity to make significant impact on the company's digital growth strategy

Technical Consultant

Key skills