Key skills
JavaScriptAISaaS
About this role
Role Overview
- Diagnosing and resolving complex technical issues for clients.
- Ensuring clients leverage the platform to its fullest potential.
- Acting as the voice of the customer to provide invaluable feedback that influences the product roadmap.
- Taking ownership of tickets from first response to resolution.
- Actively using AI in day-to-day work to enhance efficiency.
Requirements
- 3+ years of experience in technical support for a SaaS product.
- C1 English — written and spoken, with the ability to communicate clearly and quickly in a technical context.
- Understanding of how the web works: HTML, CSS, JavaScript — comfortable reading code and using browser dev tools.
- Strong analytical and troubleshooting skills — you investigate, not just relay.
- High ownership mindset — you follow through, meet deadlines, and communicate proactively when something changes.
- Ability to work 9:00–18:00 Eastern Time (New York), fixed schedule.
Benefits
- 31 days off.
- 100% paid telemedicine plan.
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses.
- Relevant professional education.
- Gym or swimming pool.
- Co-working.
- Remote working.