You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential.
You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
Our support team is built on ownership and proactivity. You take each ticket from first response to resolution, loop in the right people when needed, and never let things fall through the cracks.
At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work and grow their fluency as the tools evolve.

3+ years of experience in technical support for a SaaS product.
C1 English — written and spoken, with the ability to communicate clearly and quickly in a technical context.
Understanding of how the web works: HTML, CSS, JavaScript — comfortable reading code and using browser dev tools.
Strong analytical and troubleshooting skills — you investigate, not just relay.
High ownership mindset — you follow through, meet deadlines, and communicate proactively when something changes.
Ability to work 9:00–18:00 Eastern Time (New York), fixed schedule.

Private medical insurance for the employee and their family.
22 paid vacation days per year.
Up to 14 paid public holidays per year.
5 company-paid sick leave days.
English learning courses.
Relevant professional education.
Gym or swimming pool.
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
Co-working.
€50 monthly allowance to cover internet and mobile phone expenses.
Remote working.

Technical Support Engineer

Key skills