Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
Resolve client inquiries promptly, maintaining ownership through resolution
Maintain project documentation and communicate updates via agendas, minutes, and project management tools
Build and sustain positive, productive relationships with customers and internal teams
Apply consultative techniques to identify configuration requirements and implement best practices
Review and validate software configurations with customer implementation teams
Ensure quality of configured features and prepare customers for effective end-user training
Complete product training and demonstrate adaptability across multiple EHR platforms
Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
Document and track all customer state and reporting requirements to ensure compliance
Record all customer interactions in CRM according to established standards
Participate in on-site visits as needed to gather data and understand workflows

Bachelor’s degree or equivalent experience required
Clinical experience in behavioral health or general healthcare
SaaS/cloud implementation experience; EHR/EMR experience preferred
Strong remote collaboration skills
Data visualization and reporting analysis expertise
Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)
Knowledge of HIPAA compliance
Exceptional customer service and communication skills (written & oral)
Quick, logical problem-solving with attention to detail and follow-through
Strong organizational and time management skills
Ability to travel up to 25%

Qualifacts is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

Clinical Implementation Specialist – EHR Platform

Key skills