The Client Operations Delivery Analyst runs, supports, or enables commercial transactions for Cisco’s customers, partners, or internal stakeholders
He/She specializes in one or more areas of the end-to-end commerce process
The Client Operations Manager drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity and ensuring positive customer experience and maintaining data quality
Ensure that Cisco’s customers’, partners’ and internal stakeholders' transactions are executed seamlessly
Identify problems that impact ability to deliver, ability to achieve margins, or are areas of inconsistency in the business
Develop recommendations for new business processes and adaption of business tools in support of changes
Act as a trusted advisor to customers, guiding and supporting them through an end-to-end renewals cycle
Ensure a clean and well-structured customer scope and hierarchy to enable comprehensive and accurate customer definitions for enhanced sales targeting and operational efficiency
Prepare and present insight-based renewal data packages and proposals to internal sellers

Korean language proficiency is required
English proficiency is also required
University degree or equivalent experience required
Experience in recurring revenue models, preferably within the IT industry
Data storytelling ability
Experience in advisory roles
Ability to work cross-functionally to achieve outcomes within planned timelines and resolve complex roadblocks
Detail-oriented with strong organizational, problem-solving, and critical thinking capabilities
Experience in Project Management, certification being a plus
Intermediate proficiency in Microsoft Office tools and Salesforce
Experience operating data visualization solutions, such as Sigma Solutions

Client Operations Delivery Analyst, Korean Language Support

Key skills