Key skills
SalesforceCommunication
About this role
Role Overview
- Support a portfolio of client accounts, serving as the client facing representative
- Coordinate the full issue resolution process for clients and their policyholders
- Build and maintain effective client relationships
- Document all client and customer interactions in Salesforce
- Collaborate with internal teams to provide input on processes, scripting, and systems for improvement
Requirements
- 1-3 years Customer Service or related field
- Bachelor's Degree or equivalent experience
- Strong written and verbal communication skills
- Proficiency in Microsoft products such as Word, Excel, and PowerPoint
- Proficiency in Salesforce
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities