Request Intake & Qualification: Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests.
Requirements & Solution Definition: Elicit, analyze, and document detailed functional and non-functional requirements through workshops, interviews, and working sessions.
Delivery Support & Validation: Define and lead UAT — including test plans, test scripts, and coordination with business SMEs — to confirm solutions meet requirements.
Application Governance & Portfolio Visibility: Maintain an accurate inventory of enterprise applications — what systems exist, what they serve, and their lifecycle status.
Stakeholder Engagement & Business Relationships: Serve as the day-to-day point of contact for business stakeholders on active and upcoming IT initiatives.
Process Improvement & Insight: Identify and champion opportunities to improve IT and business processes using value stream mapping, root cause analysis, and benchmarking.
Technology & AI Fluency: Apply AI-assisted tools (e.g. Microsoft Copilot, Claude, or similar) to accelerate documentation, requirements drafting, meeting summarization, and business case analysis.

5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment.
Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution.
Hands-on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle.
Proven experience working across both project-based and BAU (run-the-business) contexts.
Experience contributing to application governance, IT asset inventory, or contract and vendor oversight is a strong asset.
Experience with enterprise platform implementations (ERP, CRM, ITSM) or large business transformation programs is an asset.

Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
Additional Perks: Employee Discount Program

IT Business Analyst

Key skills