Act as the primary point of contact for customers across Eastern European markets, ensuring a seamless customer experience
Manage the full Order-to-Cash (OTC) process, from order entry through invoicing and after-sales support
Ensure accurate and timely order processing, delivery coordination, and issue resolution
Collaborate with Planning, Operations, and Sales to align on capacity, availability, and customer expectations
Monitor and drive performance against key service KPIs, ensuring high-quality and reliable delivery
Identify and resolve root causes of issues, contributing to continuous improvement initiatives
Maintain compliance with export, documentation, and regulatory requirements
Support process standardization, harmonization, and documentation across the region
Contribute to a scalable and efficient customer service model aligned with business growth

Bachelor’s degree in Supply Chain, Business Administration, or a related field
3+ years of experience in Customer Service, Order Management, or Order-to-Cash processes
Strong understanding of end-to-end OTC flows and their impact on the business
Experience working with ERP systems (preferably SAP OTC modules)
Proven ability to work in a KPI-driven environment and actively contribute to performance improvement
Strong analytical skills with the ability to connect operational activities to the bigger business picture
Fluency in English; additional Eastern European languages are a strong advantage
Experience supporting or working with Eastern European markets is preferred

Customer Service Representative

Key skills