Senior IT Infrastructure Analyst

Role Overview

• Responsible for administering, configuring, monitoring and optimizing Serasa Experian's workload automation environment;
• Act as a technical reference, ensuring reliable execution of critical workflows and supporting development, infrastructure and operations teams in implementing and maintaining Control‑M jobs;
• Understand the technological landscape of our internal clients and propose solution designs compatible with our tools, security rules and compliance requirements;
• Keep our production environment operational and aligned with the product roadmap;
• Administer the Control‑M environment, including installation, upgrades, patching and advanced troubleshooting;
• Create, configure and maintain job flows (workflows), ensuring standardization, performance and governance;
• Monitor daily routines, handle failures and incidents, and ensure SLA compliance;
• Develop integrations using Control‑M and file transfer solutions;
• Document procedures, standards, operational policies and best practices;
• Perform capacity, performance and workload optimization analyses;
• Participate in digital transformation projects related to process automation;
• Provide 2nd and 3rd level support for incidents, problems and changes;
• Ensure security, compliance and access management within the Control‑M environment;
• Ensure the operation of tools under our responsibility, such as BMC Control‑M, IBM Connect:Direct and Axway SecureTransport;
• Identify opportunities for process automation;
• Keep our technology stack updated by applying security fixes, versioning, updates and addressing vulnerabilities;
• Implement integration standards for file exchange between on‑premises and cloud environments (e.g., AWS, Azure, etc.);
• Ensure that the applications under your responsibility comply with Experian's security policies;
• Monitor our environments to identify opportunities for performance and availability improvements;
• Maintain up‑to‑date documentation on the Control‑M infrastructure and other automation tools;
• Serve as the technical focal point in projects and audits involving our environments and ensure we follow recommended standards.

Requirements

• Advanced English for conversation (participation in meetings with the Global team), reading manuals, opening technical support tickets and exchanging emails;
• Bachelor's degree in a technology-related field;
• Knowledge of BMC Control‑M (Administration and Operation);
• Proficiency in scripting (Shell Script, PowerShell, Python or similar);
• Experience with Linux and Windows Server;
• Experience with ITIL practices (Incident, Change and Problem Management);
• Desired: Knowledge of Airflow;
• Knowledge of Control‑M Enterprise Manager, Control‑M Server and Control‑M/Agent;
• Experience creating, maintaining and troubleshooting complex workflows;
• Knowledge of integrations via REST APIs and use of the Control‑M Automation API;
• Basic knowledge of networks, protocols and file transfers (SFTP);
• Knowledge of cloud environments (AWS, Azure, GCP) and Control‑M SaaS;
• Knowledge of CI/CD pipelines and DevOps tools (Git, Jenkins);
• Experience with observability tools (Grafana, Zabbix, Datadog);
• Previous experience in critical (24x7) operations and high availability environments;
• Experience with file transfer tools such as IBM Connect:Direct.

Tech Stack

• Airflow
• AWS
• Azure
• Cloud
• Google Cloud Platform
• Grafana
• Jenkins
• Linux
• Python

Benefits

• This is an affirmative hiring position for women, part of our commitment to advancing gender equity in the workplace.
• Serasa Experian invests in female leadership and has a partnership with TODAS Group.
• In addition, we adhere to the 'Elas Lideram 2030' movement and have joined UN Women to reduce gender inequality by 2030.
• We also have the Women in Experian group, which seeks to improve gender equity for women by creating development opportunities, widening perspectives and building skills, among other initiatives.