About this role

Supervise day-to-day operations
Respond to customer service issues in a timely manner
Manage innovation, implementation and ongoing support of systems and networks
Manage support teams and evaluating performance metrics
Oversee infrastructure testing, documentation, and change management
Ensure that products and services are delivered on time and within budget
Manage software and hardware installations and upgrades
Maintain computer network infrastructure and ensure network security
Hire and train new IT staff
Ensure continuing education of the latest industry techniques and best practices

A Bachelor's degree in a business administration field or equivalent experience
Extensive experience in technical management
Ability to manage IT support teams, as well as hire and train new IT staff
Extensive experience in collaborating with development teams and clients
Ability to diagnose faults, oversee documentation, and implement required changes
Ensuring optimal hardware and software functionality, as well as network security
Ability to keep up with IT advancements
Outstanding written and verbal communication skills
Good understanding of management practices and techniques
Excellent leadership and interpersonal skills
Travel up to 10%
Must be on-camera for remote calls.

Information Management Project Manager

Key skills