Senior Claims & Insurance Operations Specialist

Role Overview

• Personally handle and resolve physical and material damage claims from start to finish.
• Partner closely with our Third-Party Administrator (TPA) to manage and oversee third-party property damage and bodily injury claims, ensuring robust liability determination and defense strategies.
• Serve as the daily operational point of contact for the TPA. Monitor open files, ensure strict adherence to agreed SLAs, and approve settlements within your delegated authority limits.
• Review police reports, renter statements, photos, and estimates to determine liability, coverage applicability, and damages.
• Critically analyze valuation reports (CCC, Audatex, etc.) for totaled or stolen vehicles. Aggressively challenge the Actual Cash Value (ACV) calculated by TPAs or carriers.
• Manage the documentation, filing, and resolution of all GAP insurance claims to secure seamless financial recovery following primary ACV payouts.
• Actively pursue and collect deductibles, repair costs, and third-party damages directly from renters or their personal insurance providers based on their specific protection plans.
• Establish, track, and enforce recovery payment plans with renters when immediate full payment is not possible.
• Handle renter escalations regarding damage charges and billing disputes with firmness, fairness, and professionalism.
• Keep the Global Head of Insurance continuously informed of high-severity claims, ACV negotiation wins, and operational bottlenecks.
• Ensure all claims processes strictly align with our Insurer's compliance guidelines and reporting requirements.
• Serve as the daily operational claims contact for our strategic partners to resolve fleet incidents efficiently.

Requirements

• 5+ years of hands-on claims handling experience in the U.S., specifically covering Auto Physical Damage, Property Damage, and Third-Party Liability.
• A proven track record in total loss management and successfully negotiating/challenging Actual Cash Value (ACV) with adjusters or carriers.
• Experience working within a self-insured program or closely managing a TPA relationship.
• Strong experience in auto subrogation or recovering damage costs directly from individuals/renters.
• Solid familiarity with GAP insurance claims processes.
• Highly autonomous and comfortable in a fast-paced, "hands-on" operational environment.
• Active Adjuster License(s) in key US states preferred.

Benefits

• A neat integration to start well
• Lots of possibilities for development
• Collaboration with multidisciplinary and international teams
• International projects to perfect your background!
• An attractive salary
• Access to our E-Learning platform 📚 : for the development of languages and other skills
• No-meetings days to boost your efficiency!