Key skills
SaaS
About this role
Role Overview
- Draft, edit, and publish basic help center content and release notes
- Work from internal specifications, SME interviews, and product testing to translate features into written guidance
- Contribute to templates and voice consistency in documentation
- Perform light HTML or CMS formatting as needed
- Capture and annotate screenshots
- Participate in documentation review cycles and incorporate feedback
Requirements
- 1+ years of experience in writing, editing, or documentation support
- Experience with help centers, customer support content, or SaaS product writing
- Exposure to union clients or political campaign environments highly preferred
- Bachelor’s degree in English, Communications, Technical Writing, or related field (preferred)
Benefits
- Comprehensive benefits package that supports your health, well-being and growth
- Pay is determined by location, skills, experience, and education