Map and own the end-to-end Solar Inverters customer lifecycle: Lead → Interested → Qualified → Sales → Installation → Active → Payment → Ownership
Identify and eliminate friction points across the journey
Define and enforce global CX standards across markets.
Define and track key funnel metrics:
Conversion rates
Activation rate
On-time payment rate (OTPR)
Standardise customer experience processes across regions
Drive continuous improvements in:
Sales-to-installation timelines
Activation speed
Customer onboarding
Own portfolio health metrics:
OTPR
Default rate
Current paying customers
Design interventions to:
Improve payment behaviour
Reduce churn and defaults
Leverage telemetry and customer data for proactive issue resolution.

Have Minimum of 6 years’ experience in engaging customers managing.
Experience in product management, CX, or operations.
Good understanding of Solar inverters systems is an added advantage.
Ability to work cross-functionally and collaborate with different stake holders.
Data-driven mindset with hands on experience with data.
Good Interpersonal skills.
Experience in energy, fintech, or subscription/financing models (preferred).

Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Customer Lifecycle Manager, Solar Inverter

Key skills