About this role
Role Overview
- Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications
- Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems
- Follows up with users to ensure problem resolution
- Develops and maintains documentation of all activities
Requirements
- High school diploma or equivalent
- One to two years of experience in the telecommunications or applications programming field or job related experience
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Good verbal and written communications skills
- Gateway/CenPos experience preferred (Internal)
- Call center experience preferred
- Software, Hardware, IT, Helpdesk, Network troubleshooting knowledge needed
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law