IT Frontline Support Technician III

Description

IT Frontline Support Technician III 

Location: Meridian, Idaho

At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven states, J-U-B is committed to creating an environment where employees feel supported, challenged, and connected to meaningful work.

We are looking for a collaborative, solutions-oriented Subject Matter Expert (SME) to help drive our business objectives through technical expertise. As a Level 3 Frontline Technician, you will serve as the main technical resource for the frontline team and work closely with the Level 4 Lead. If you enjoy problem-solving, thrive in a team environment, and take pride in delivering accurate, high-quality work that helps drive business success, we’d love to meet you

In the AEC (Architecture, Engineering, and Construction) sector, minimizing downtime is essential for maintaining project schedules and billable hours. Your role includes maximizing endpoint uptime, safeguarding production workflows, and acting as the SME for specialized AEC desktop environments. You will address complex issues beyond Tier 1 and 2 support, contribute to our Shift-Left strategy by developing Knowledge Base resources, and serve as a trainer and mentor for the Frontline Team.

Key Responsibilities

• Provide advanced AEC technical support: Perform expert maintenance and root-cause analysis for corporate workstations and specialized AEC software suites, including Autodesk, Bentley, and ESRI.
• Priority Area: Advanced endpoint hardware troubleshooting skills.
• Strong deployment and endpoint imaging experience preferred.
• Mentor & "Stop-and-Teach": Serve as a knowledge bridge for entry-level staff and interns. Pause and clarify the rationale behind fixes to build technical redundancy across the team.
• Convert complex technical solutions into standardized articles, enabling junior technicians to resolve similar issues independently. 
• Endpoint & Network Operations: Diagnose connectivity issues and optimize Windows system performance for large engineering datasets using command-line and packet-capture tools.
• Act as a Security Liaison: Assist the Administration and Security team with Active Directory tasks using Just-in-Time (JIT) access.
• Participate in routine stand-up meetings and cross-functional project sessions to eliminate technical silos and promote a "security-first" culture.

Requirements

Minimum Qualifications

Experience: 

• Minimum six years of progressive IT support experience, including a proven record of resolving complex endpoint issues.

Required Certifications: 

• CompTIA A+
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Preferred Certifications:

• CompTIA Network+ and Security+
• Cisco CCNA

Education: 

• A bachelor’s degree in an information technology-related field is required.

What We Offer

• Competitive salary: $33.50-$40.00 per hour, depending on experience
• Professional development and career growth opportunities
• Coaching and Mentorship programs
• Performance bonuses for qualified employees
• Generous vacation and sick leave programs (increases with tenure)
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match and profit sharing
• Education Reimbursement
• Paid Holidays
• Health club subsidy
• A collaborative, team-centered work environment
• Employee ownership opportunities after qualified years of service

The application window will be open through September 30, 2026. Applications will be reviewed frequently, and interviews may be scheduled throughout the posting period.

See our website for more benefit details: https://www.jub.com/our-benefits/

To apply for this position and learn more about J-U-B, please visit www.jub.com