Key skills
CRMCommunication
About this role
Role Overview
- Organize and maintain electronic client records in the CRM system
- Assist with general office organization and electronic filing systems
- Answer and direct incoming calls with professionalism
- Process and respond to incoming emails according to firm guidelines
- Monitor and manage overflow call system
- Make referrals for callers seeking assistance outside the practice area
- Handle confidential information in compliance with legal requirements
- Gather basic caller information and document accurately
Requirements
- Time Zone: Pacific Standard Time (PST)
- Office Hours: 8:30 am to 5:00 pm PST
- 2-3 years of experience working as a receptionist/ front desk position
- Legal background is highly appreciated
- Software: CRM system, Microsoft Office Suite
- Positive attitude
- Effective communication skills
- Proactivity
- Team player mindset
- Problem-solving ability
- Emotional intelligence
- Detail-oriented approach
- Strong organizational skills
- Ability to manage confidential information
Benefits
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.