Serve as overflow support to multiple practices by, answering and working incoming calls and messages
Answer and triage incoming phone calls and app messages from our current patients
Act as the second line of call for incoming calls from new patients
Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
Check and respond to voicemail and after hours messages
Schedule patients from incoming phone calls
Conduct no show and cancelation follow-up
Support schedule re-shuffles (e.g., when provider is called out)
Work through appointment ticklers
Support central communications intake and follow up through various mediums
Other duties as assigned

Minimum of two years of medical receptionist or customer service experience and/or training
Excellent communication skills
Ability to solve practical problems in various situations
Must have the ability to multitask

Bilingual Patient Representative – Full-Time

Key skills