Oversees and transacts all employee data changes and updates.
Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention.
Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).
Handles employee inquiries and issues resolution.
Assists in the research, escalation, and resolution of Workday related operational issues.
Ensures data quality and follows global data standards, run ad-hoc reports to assist in this task.
Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
Cultivates networks across a variety of functions and locations with the organization.

High School Diploma or GED or the equivalent combination of education, training or work experience is preferable
Skill in use of People Office systems, preferably Workday
Knowledge of People Office concepts, policies, and procedures
Attention to detail and accuracy, excellent data entry, organizational and prioritization skills
Excellent customer service, problem solving, and multi-tasking skills
Ability to work in an organized manner and consistently follow-up on tasks
Ability to work both independently and in a team environment
Ability to maintain confidentiality
Excellent oral and written communication skills
Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
Ability to establish and maintain effective working relationships with employees, management, and clients
Experience with customer support: customer, interactions, addressing escalations.

HR Shared Services Associate

Key skills