Technical Problem Resolution : Identify, research, and resolve technical problems related to IT equipment and software applications
Multi-Channel Support : Respond to support requests via tickets, phone, and email in a timely and professional manner
Microsoft 365 Troubleshooting : Diagnose and troubleshoot Windows 11 and Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive)
Issue Tracking : Document, track, and monitor issues to ensure timely and lasting resolutions
Team Collaboration : Communicate and collaborate with regional IT team members on infrastructure and support matters
Business Tool Support : Support and maintain business-critical tools such as Excel, Power BI, and VPN clients

IT Support Experience : 2-3 years of hands-on experience in IT support or helpdesk roles
Microsoft Expertise : Strong knowledge of Windows 11 and the Microsoft 365 ecosystem
Communication Skills : Clear, user-friendly communication style for engaging with non-technical users
Prioritization : Ability to manage multiple tickets effectively in a fast-paced consulting environment
Language : Fluent English – written and spoken
Proactive Mindset : You don't just fix problems, you prevent them through forward-thinking approaches

Professional Growth : Work on projects that transform companies while developing your own career
Development Opportunities : Genuine personal and professional growth pathways
Dynamic Environment : Fast-paced consulting setting with exposure to diverse technical challenges
Collaborative Team : Work with regional IT team members in a supportive, performance-driven culture

IT Support – Network Specialist

Key skills