Supports monitoring of customer financial accounts against various fraud prevention strategies
Addresses fraud concerns reported by clients and associates
Escalates suspicious activity that may be risky to the financial institution and customers
Places outbound calls to validate fraud detection alerts with clients
Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts
Documents investigation actions and mitigation actions
Researches customer claims and gathers evidence regarding potential fraud activity
Provides control feedback to continually improve efficacy
Works with customers to verify account activity

University (Degree) Preferred
No Experience Required
Operations and/or phone center experience
Working knowledge of fraud industry practices
Analytical skills with the ability to solve complex problems and execute on solutions
Knowledge using Generative or Traditional AI software solutions or tools

Fraud Operations Analyst

Key skills