Key skills
AISaaS
About this role
Role Overview
- Own end-to-end technical support for our developer customers
- Help onboard our new customers
- Proactively monitor key accounts
- Develop a deep understanding of how our clients’ businesses work
- Get into our customers’ code
- Help us build the foundations of our support function
- Bring AI into the workflow from week one
- Spot recurring issues and partner with Engineering and Product
- Be a calm, technical presence when a customer’s production is degraded
Requirements
- 6+ years supporting developers at a B2B SaaS company
- You’re comfortable in code
- You use AI deliberately as part of your craft
- You’ve shaped how a team operates
- You bring momentum
- Excellent written English
- French or other European languages are a bonus, not a requirement.
Benefits
- Care
- Bias for Action
- Ownership