Provide first and second-line support for Windows 10/11 and Mac devices, laptops, desktops, and peripherals
Troubleshoot common hardware and software issues, including drivers, connectivity, performance, and application errors
Support Office 365 applications (Outlook, Teams, SharePoint, OneDrive)
Set up, configure, and maintain user accounts, devices, and profiles
Assist with on-site and remote technical support (using RMM or other remote tools)
Assist with Onboarding and Offboarding of users
Administration of Microsoft 365 services (Azure AD, Exchange Online, Teams, Intune)
Support endpoint management activities such as device compliance, application deployment, and policy updates via Microsoft Intune
Monitor cloud service health dashboards and assist with resolving basic issues
Collaborate with the MSP for escalations, service tickets, and incidents outside local scope
Serve as a technical contact for SaaS customers, providing high-quality troubleshooting and guidance
Diagnose issues involving IIS, Microsoft SQL, and data flows
Monitor the health and performance of AWS resources (Instances, Route 53, AWS Backups)
Collaborate with engineering or development teams to escalate product or platform issues
Assist with technical onboarding, feature walkthroughs, and environment readiness checks

strong troubleshooting skills
excellent communication
experience in cloud technologies such as Microsoft 365 and AWS
strong background in IIS
strong SQL experience
minimum of 4 years of experience in IT support or service desk
solid understanding of Windows and Mac operating systems
knowledge of Microsoft 365 (Azure AD identities, Exchange Online, Teams)
understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN)
exceptional communication skills, both written and verbal
ability to prioritize tasks and work independently or within a team
experience with Microsoft Intune or other MDM/MAM solutions (nice to have)
CompTIA A+, Network+, or Microsoft certifications (nice to have)
experience using ticketing systems such as ServiceNow, Jira, or HubSpot (nice to have)

IT Systems Administrator

Key skills