Own the per-release motion that gets Global Operations ready for every change.
Work across Product, Technology, Risk, and Compliance, leading release readiness planning.
Drive the communications and questions cycle leading up to each go-live.
Route frontline feedback to resolution and monitor stabilization post-release.
Document insights from each release and confirm action with Product and Operational Excellence.
Align curriculum and SOP updates to release scope and timing with the Content & Curriculum Specialist.
Measure release readiness outcomes and report to leadership.

2–4+ years in operations enablement, release management, change management, or business operations within a technology-enabled environment.
College/Bachelor's degree preferred or equivalent work experience.
Strong program coordination and change management skills; able to orchestrate readiness across multiple stakeholders and tight release cycles.
Excellent communication skills — clear, structured, audience-appropriate; comfortable authoring release comms and fielding live questions.
Operational rigor — understands frontline execution, controls, and risk considerations.
Influence without authority — partners effectively across Product, Engineering, Risk, Compliance, and operational leaders.
Analytical mindset — uses readiness metrics, post-release data, and feedback themes to improve the cadence.
Attention to detail — manages multiple workstreams without dropping commitments.
Continuous improvement mindset — closes the loop and iterates on the readiness process itself.
Comfortable with collaboration and tracking tools (e.g., Jira, Confluence, SharePoint, Slack/Teams).

Operations Enablement Specialist – Readiness & Delivery

Key skills