Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
Provide compassionate, top-notch support with a strong focus on patient satisfaction
Assist with scheduling appointments, rescheduling, and helping patients onboard
Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays
Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
Identify recurring patient issues and share feedback to improve workflows and quality of service
Work closely with team members to resolve patient concerns quickly and effectively
Maintain a reliable, high-speed internet connection for smooth and consistent communication

2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
Previous experience in a telehealth or call center environment is highly preferred
Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
Proficient in spoken and written English
Comfortable working in a fast-paced, ever-evolving startup environment
Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)

Virtual Executive Assistant – Patient Success Operations

Key skills