As the voice of TD, you’ll be passionate about understanding our customers
Assist in-bound customers with account inquiries or resolving issues by recommending a TD product or service
Deliver personalized support to our customers whenever they need it
Consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice
Resolve customer inquiries at the first point of contact by asking questions and responding with empathy
Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role

High School Diploma or equivalent
Fluent in English and Cantonese or Mandarin
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
Flexibility, resiliency, and a positive attitude when responding to challenging situations
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Contact Center Rep II, Everyday Banking

Key skills