Manage concurrent delivery of multiple interdependent technical work streams (e.g. NOC, SOC, ISTM implementation, Observability), ensuring alignment and progress across all areas.
Drive proactive blocker resolution, including escalation of procurement decisions, legal approvals (e.g. licensing), and confirmation of compliance requirements (DPA, M&E).
Lead third-party supplier governance, ensuring accountability without direct ownership of delivery.
Oversee the end-to-end delivery lifecycle, including build, test, and acceptance phases, ensuring outputs are genuinely production-ready rather than superficially complete.
Support the setup of operational capabilities from scratch, including Service Desk, NOC, SOC, or similar functions, ensuring best-practice design and delivery.
Govern ITSM platform implementation (e.g. HaloPSA), ensuring requirements such as inventory, workflows, and customer journey are effectively delivered.
Collaborate with infrastructure teams to deliver new services and solutions across servers, data centres, and associated environments.
Work cross-functionally with operations and security leads to ensure quality assurance of processes, deliverables, and service readiness.

Extensive experience managing multi-workstream technical programmes with complex interdependencies.
Proven track record delivering third party dependent programmes, including vendor oversight and stakeholder management.
Strong capability in dependency management and rapid blocker resolution within fast-paced delivery environments.
Experience standing up operational functions (e.g. Service Desk, NOC, SOC), with the ability to identify gaps and challenge delivery quality.
Hands-on experience in ITSM platform delivery and implementation, including managing build-test-accept cycles and validating readiness.
Solid understanding of technical infrastructure environments, including servers, data centres, and service deployment.
Relevant certifications such as PRINCE2 Practitioner, PMP, or ITIL 4 Foundation (beneficial but not essential; practical experience is prioritised).

Diversity & Inclusion: Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Technical Project Manager – Ops

Key skills