Apprentice Business Analyst

Gratia is a remote-first, apprenticeship-based platform that connects ambitious companies with hands-on experts through professional development and technology-enabled platforms. The Apprentice Business Analyst will support operations by processing claims, managing data reports, reviewing documents, updating systems, and resolving customer and stakeholder escalations while following established procedures.

Responsibilities:

• Process documentation, claims, and data reports strictly following standard operating procedures
• Identify and flag anomalies, missing information, or process breaks to senior team members before they become bigger issues
• Communicate directly with customers and internal stakeholders to resolve escalations and answer questions clearly
• Maintain and update tracking spreadsheets or internal systems to ensure accurate daily reporting
• Manage conflicting priorities and deadlines, communicating trade-offs to your team when urgent requests arrive

Requirements:

• BS degree or equivalent practical experience
• Up to 2 years of experience in an operations, administration, data entry, or call center
• High attention to detail and the discipline to follow multi-step processes accurately without cutting corners
• Strong problem-solving instincts with a clear understanding of when to investigate an issue and when to escalate it
• Excellent written and spoken English skills, with the ability to communicate empathetically during customer or stakeholder escalations
• A flexible schedule that allows for a consistent daily overlap with US business hours
• Fluency in Spanish is ideal