Operations Manager

Role Overview

• Work directly with the COO to manage agency-wide operational priorities, ensuring projects are moving, blockers are surfaced, and follow-through happens.
• Act as a trusted second-in-command for the COO, helping translate strategy into clear execution plans, timelines, workflows, and accountability across the team.
• Prepare updates, project trackers, meeting agendas, internal documentation, and follow-up actions to keep leadership and teams aligned.
• Own and maintain project management systems across the agency, ensuring projects have clear owners, timelines, milestones, and next steps.
• Track progress across key internal and client-facing operational projects, proactively identifying delays, risks, and dependencies.
• Lead project check-ins, ensure action items are completed, and make sure work is delivered on time and to a high standard.
• Support the COO in setting, tracking, and managing quarterly OKRs across the agency.
• Help turn quarterly goals into actionable project plans, with clear timelines, owners, metrics, and reporting rhythms.
• Identify operational inefficiencies and build better systems, workflows, templates, and processes to improve team performance.
• Document repeatable processes and help create scalable ways of working across departments.
• Independently own and execute operational projects that improve agency performance, team productivity, client delivery, or internal systems.
• Work cross-functionally with department leads and team members to drive initiatives from idea to implementation.

Requirements

• Experience in operations, project management, agency operations, business operations, or a similar role.
• Strong project management skills and the ability to manage multiple priorities at once.
• Experience working closely with senior leadership, ideally a COO, founder, or department head.
• Familiarity with OKRs, quarterly planning, team scorecards, or business operating systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and a bias toward follow-through.
• Ability to work cross-functionally and hold people accountable in a collaborative way.
• Comfort operating in a fast-paced, changing environment.
• A hands-on mindset — no task is too small when it helps move the business forward.
• Nice to Have: Experience working in an agency, social commerce, ecommerce, influencer marketing, creator marketing, or performance marketing environment.
• Experience with tools such as Asana, ClickUp, Monday.com, Notion, Airtable, Slack, Google Workspace, or similar project management and documentation platforms.
• Experience building internal processes, SOPs, dashboards, or reporting systems.

Benefits

• This is a high-impact role with direct exposure to leadership
• Opportunity to shape how the agency operates
• Meaningful projects to own
• Help build systems that allow the team to scale