Key skills
Problem Solving
About this role
Role Overview
- Manages the daily operations of the Self Pay and Bad Debt department for Peaks region.
- This involves managing a team of supervisors and a team of remote caregivers who answer patient inquiries regarding all aspects of our billing processes.
- This team’s role is to help patients understand their financial responsibility and collect on outstanding balances or connect patients with resources to aid in the resolution of these balances.
- Create a high performing team in a fast-paced telephony environment to support a high level of patient satisfaction consistent with the organization’s mission.
- Oversee daily operations of the Self Pay and Bad Debt department.
- Hire, develop and retain supervisors and caregivers.
- Provide coaching and feedback to improve performance and recognize accomplishments.
- Leverage a complex telephony tool to optimize collection performance.
- Provide support to ensure that the team is engaged and has the tools necessary to perform their job functions effectively.
- Resolve complex patient escalations by working with teams across the organization.
- Establish goals/KPIs and monitor performance taking corrective action as necessary.
- Identify process opportunities and initiate process improvements by analyzing departmental data and assessing patient satisfaction.
Requirements
- Managerial experience in hospital collections or equivalent in other industry
- Bachelor’s degree or equivalent experience in a healthcare field
- Demonstrated interpersonal skills in a collaborative work environment.
- Track record of problem solving in a complex organization.
- Experience in a revenue cycle operation utilizing Epic.
Benefits
- generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged