Associate Director, Client Partnership, Enterprise

Role Overview

• Provides guidance, training, and mentorship to broad team members in Enterprise client partnership to develop their commercial, client management and engagement, and service delivery skills.
• Has accountability for budget/P&L, plan, performance and results of the team
• Develops and directs initiatives aimed at increasing client retention and ongoing client feedback loops specific to Enterprise service offering and products, leads client presentations, manages client relationship business reviews
• Implements commercial strategies specific to Enterprise to increase the value of high-potential client accounts through enhanced service offerings and tailored partnerships, understanding clients' industries focusing on quick scalability and cost-effectiveness
• Establishes key performance indicators (KPIs) and evaluates performance goals, ensuring the team meets or exceeds expectations specific to the operational position recruitment targets, ensuring alignment with broader organizational objectives
• Leads the negotiation of terms, pricing, and service agreements specific to Enterprise with local and multinational accounts
• Implements sales strategies specific to Enterprise and guides cross-functional team collaborations, develops and implements resource allocation plans to optimize team performance and align with client account objectives and client needs in the recruitment of temporary and permanent blue-collar and operational positions
• Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to Enterprise Grade Descriptor

Requirements

• Broad and comprehensive understanding of concepts and principles within own and related disciplines
• Provides leadership and direction to a team / business area of senior level professionals and/or subordinate managers performing multiple and/or diverse and complex disciplines
• Has accountability for budget/P&L, strategy, performance and results of multiple, often diverse, teams; typically managing programs, processes, service delivery and/or activities that represent a significant portion of an area
• Allocates resources and optimizes resource availability to align with area objectives and annual segment priorities
• Develops team or business area plans, including business, operational and/or organizational priorities aligned to the strategies set for the segment

Benefits

• Health insurance
• Employee stock purchase plan
• Professional development opportunities