Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
Understand the customer's business and competitive environment; generate service revenue
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
Seek out opportunities to increase capability and capacity (i.e., may be required to become qualified in multiple modalities, learn new tools)
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
Utilize tools, support, resources, and escalation processes to resolve customer and system problems timely and effectively
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Approximately 70% travel across the specified geography is required

2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries
Preferred experience in Diagnostic X-Ray (DXR) imaging equipment
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Knowledge and use of all necessary tools and test equipment
Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
Must be able to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment

Field Service Engineer – X-Ray

Key skills