Partner Success Manager

Role Overview

• Build and maintain strong, trusted relationships with partners
• Drive partner success through adoption, engagement, and retention strategies
• Coordinate and facilitate Quarterly Business Reviews (QBRs) with key partners
• Support onboarding, training, and ongoing partner enablement
• Identify opportunities for upselling and cross-selling (in partnership with BDMs)
• Act as a central point of coordination between partners and internal teams
• Prepare presentations, reports, and partner engagement materials
• Manage day-to-day partner requests, including onboarding and administrative processes
• Collaborate with sales, product, and operations teams to ensure seamless partner experience

Requirements

• Proven experience in account management, customer success, or partner management (approx. 2–4 years)
• Strong ability to build and maintain lasting client relationships
• Excellent communication and stakeholder management skills
• Comfortable balancing client-facing activity with administrative responsibilities
• Ability to work independently and manage multiple priorities
• Strong problem-solving mindset with a proactive approach
• Experience in SaaS, technology, or risk-related industries is highly regarded
• Exposure to partner or channel ecosystems is advantageous
• Familiarity with CRM tools (e.g. Salesforce) preferred

Benefits

• Competitive salary and incentive structure
• Clear career development pathways across sales and account management
• Access to learning and development resources
• Global benefits and wellbeing initiatives