About this role

Deliver exceptional customer-focused service across phone, email, and chat channels
Handle inquiries related to benefits, billing, eligibility, and claims
Ensure accurate, efficient, and timely resolutions
Collaborate with internal teams to resolve complex issues and escalate when necessary
Maintain customer privacy and confidentiality standards as set by Guardian and applicable legal requirements.
Assist in managing high-volume customer inquiries while meeting performance metrics.

High School Diploma or equivalent
Ability to work across multiple communication channels (phone, email, chat)
Strong aptitude in math, computer proficiency, and ability to navigate multiple systems
Effective verbal and written communication skills
Ability to manage time, prioritize tasks, and maintain schedule adherence
Direct-wired internet connection with a minimum of 50 Mbps download / 10 Mbps upload
Ability to self-diagnose and troubleshoot technical issues
Proficient PC skills that demonstrate efficient use of windows applications.

In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Opportunities to build communities and grow your career
Support and flexibility to achieve professional and personal goals
Leadership development and philanthropic opportunities.

Client Service Delivery Associate III

Key skills