Acts as a liaison with member/client /family, employer, provider(s), insurance companies, and healthcare personnel
Implements and coordinates all case management activities relating to catastrophic cases and chronically ill members/clients across the continuum of care
Interacts with members/clients telephonically or in person
Assesses and analyzes injured, acute, or chronically ill members/clients medical and/or vocational status
Develops a plan of care to facilitate the member/client’s appropriate condition management
Communicates with member/client and other stakeholders
Prepares all required documentation of case work activities
Interacts and consults with internal multidisciplinary team
Provides educational and prevention information for best medical outcomes
Utilizes case management processes in compliance with regulatory and company policies and procedures