Owning the full post-sale customer lifecycle, including onboarding, adoption, renewal, and upsell activities
Serving as the primary point of contact for enterprise clients across Europe
Supporting clients during onboarding and ensuring smooth data collection across online and offline media channels
Building and maintaining strong relationships with senior stakeholders, including CMOs, Media Directors, Marketing Effectiveness Leads, and agency partners
Translating Marketing Mix Modeling (MMM) results into clear, actionable media and business recommendations
Leading recurring strategic reviews, executive presentations, and business performance discussions
Advising clients on media investment decisions and measurement strategies
Coordinating with internal data, analytics, and product teams to ensure successful client outcomes
Monitoring account health, identifying growth opportunities, and driving retention and expansion
Supporting renewal discussions and commercial growth within existing accounts
Acting as the voice of the customer internally and contributing to product improvement initiatives
Educating clients on measurement methodologies, attribution concepts, and media performance best practices

7–10 years of experience in Customer Success, Account Management, Strategic Consulting, Media Strategy, Marketing Analytics, or Measurement-related roles
Experience working within media agencies, marketing measurement vendors, AdTech/MarTech companies, or in-house marketing effectiveness teams
Proven track record managing enterprise B2B accounts and senior stakeholder relationships
Strong understanding of media planning, media performance, and marketing measurement
Deep knowledge of media KPIs including Reach, Frequency, Attribution, ROAS, Incremental ROAS, and MMM concepts
Ability to interpret analytical outputs and translate them into business recommendations
Experience conducting executive-level presentations and strategic business reviews
Strong communication, relationship management, and consultative selling skills
Ability to collaborate effectively with technical, data, and product teams
Fluent business-level French and English (mandatory)
Native or fully bilingual Spanish, Italian, or German, depending on the market.

Multilingual Customer Success Manager

Key skills