Robotics Maintenance and Field Service Technician II / III

Role Overview

• deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across the Western U.S.
• own a territory anchored in California's Inland Empire — our Southern California cluster (Ontario, Perris, Fullerton)
• regular travel to Northern California (Stockton, Belmont) and surge, deployment, and NPI support nationwide as the fleet scales
• keep the fleet happy and the customers happier
• document every failure and root-cause to feed into the next generation of our product
• Level II: independently own preventative maintenance, troubleshooting, and repairs across your territory
• Level III: serve as the regional escalation point for the West Coast — the call the rest of the field makes when they're stuck

Requirements

• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems
• Strong mechanical and electrical aptitude
• Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems
• Ability to read schematics and technical documentation
• Comfort using multimeters, hand tools, power tools, and diagnostic equipment
• Documentation discipline — you log your work thoroughly and follow SOPs consistently, even in the field with no one watching
• Strong communicator who over-communicates by default — comfortable working async over Slack and proactive about keeping the team and customers in the loop
• Comfortable being uncomfortable — you can walk into an ambiguous situation, figure it out, and drive it to resolution without a playbook
• Strong ability to own customer relationships solo — no office, no manager on-site
• Self-direction and accountability: you manage your own schedule, routes, and priorities
• Willingness to travel (~75%) and take ownership of problems end to end
• Based in the Riverside / Inland Empire area (or willing to relocate)
• Valid driver's license and authorization to work in the U.S.
• Level II: ~2+ years maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems
• Level III: ~5+ years, with a track record of leading the toughest diagnostics, owning root-cause investigations independently, and being the person peers escalate to

Benefits

• fully employer-covered health insurance
• managed 401(k)
• regular in-office meals
• unlimited PTO
• holidays
• social events
• collaborative low-ego work culture