About this role

As a Unified Communications Expert

Unified Communication, you will lead the implementation of UC projects across the APAC region, ensuring they align with our company's mission. Your responsibilities will include managing the deployment of APAC UC projects, troubleshooting, user support and collaborating with regional and global team members. Additionally, you will work closely with vendors to ensure they meet CMA standards and align with business needs.

Bachelor’s degree in Information Technology or a related field from a recognized institution.
10+ years of experience in VoIP, with expertise in Microsoft Teams, Contact Center solutions, and Cisco Telephony.
Deep technical knowledge of Unified Communications, including VoIP, Contact Center, and Video Conferencing technologies such as Microsoft Teams, NICE CXone, SIP, H323, Audiocodes SBC, ARM, OVOC, Coreview, MOYOBI, and Tendfor.
Experience in managing UC devices, including Microsoft Teams Rooms (MTR) and Teams Physical Phones.
Basic understanding of networking, including LAN, WiFi, and remote access solutions like Zscaler ZPA.
Strong analytical and problem-solving skills, with the ability to understand complex business processes and recommend automation solutions.
Proficiency in project management tools and methodologies.

Unified Communications Engineer, L3

Key skills