Act as the primary claims liaison for assigned clients across multiple lines of coverage (e.g., casualty, property, workers’ compensation, professional liability)
Provide strategic guidance on claim reporting, claim development, settlement strategy, and resolution
Advocate for clients in complex, high‑severity, or disputed claims to achieve optimal outcomes
Ensure insurers, TPAs, and defense counsel adhere to best practices, service standards, and policy obligations
Analyze claim trends, loss drivers, and reserve adequacy; prepare recommendations to reduce total cost of risk
Conduct claims reviews and stewardship meetings with carriers and TPAs
Support renewal and placement efforts with claims insights, loss narratives, and benchmarking
Assist with coverage interpretation, claims negotiations, and escalation of issues when necessary
Manage/coordinate fee for service consulting projects
Partner closely with producers, account executives, and risk management teams to align claims strategies with overall client goals
Prepare and present claims reports, dashboards, and client‑facing summaries
Educate clients on claims processes, coverage considerations, and emerging claims issues

Bachelor’s degree or equivalent professional experience
5+ years of experience in claims management, brokerage claims consulting, carrier claims, TPA, or related roles
Experience handling complex or large‑loss claims strongly preferred
Deep understanding of insurance policy language and claims processes
Strong analytical, problem‑solving, and negotiation skills
Excellent written and verbal communication; able to present confidently to senior client stakeholders
High level of professionalism, discretion, and client‑service orientation
Ability to manage multiple priorities in a fast‑paced, consultative environment
Adjuster license (as applicable)
Industry designations such as CPCU, ARM, AIC, SCLA, or similar

Claims Consultant

Key skills