Conduct requirements gathering sessions and participate in the analysis and documentation of business and system requirements.
Translate business needs into user stories and acceptance criteria utilizing SAFe Agile and BDD/Gherkin methodologies.
Document workflows, process flows, data mappings, system interactions, and functional design documentation.
Participate in SAFe Agile delivery activities including backlog refinement, sprint planning, stand-ups, retrospectives, and Program Increment (PI) planning.
Collaborate with business stakeholders, developers, architects, and project teams to clarify requirements, validate solutions, and communicate project status, risks, and issues.
Support testing activities including test case development, defect management, traceability validation, and user acceptance testing.
Support change management, production readiness, deployment, and post-production support activities.
Support administration and operational activities for assigned applications and platforms, including user access, role management, and permissions support.
Support enterprise privacy, consent management, compliance, and data governance initiatives, including analysis and support of external-facing digital experiences.
Maintain knowledge of business processes, technical platforms, and evolving compliance and regulatory requirements while adhering to corporate policies and standards.

Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent work experience.
2–4 years of experience in business systems analysis or related IT/business roles.
Experience in insurance, financial services, or other regulated industries preferred.
Working knowledge of business analysis practices, requirements gathering, and documentation techniques.
Working knowledge of SDLC methodologies including SAFe Agile and Waterfall with experience supporting Agile delivery teams preferred.
Experience with tools such as JIRA, Confluence, Visio, ServiceNow, or similar platforms.
Experience supporting external-facing digital platforms, privacy/compliance initiatives, or application administration activities preferred.
Strong analytical, problem-solving, organizational, communication, and data analysis skills with the ability to support validation, troubleshooting, reporting activities, and work effectively in a collaborative team environment.
Willingness to learn new technologies, business processes, and regulatory concepts.
Ability to work in a hybrid environment with primary office locations in Jacksonville, FL or Birmingham, AL.

Qualify for your choice of health and dental plans within your first month.
Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs.
Balance your life with generous paid time off and business casual dress.
Get employee discounts for shopping, dining and travel through Kemper Perks.

Business Systems Analyst

Key skills