Serve as the primary, trusted point of contact for the HELF transition project, guiding residents and families through the shift from Additional Services with clarity and confidence
Promote and explain the benefits of the HELF scheme and optional services across multiple locations, highlighting lifestyle options and service enhancements
Manage the engagement lifecycle
from initial informational discussions and sign-up to adjusting services as resident needs evolve
Partner closely with Facility Care, Hospitality, and Finance Administration teams to ensure seamless service alignment and contract compliance
Maintain accurate records within the CRM and care management systems, providing performance updates and sharing community feedback to optimise service delivery

A background in account management, sales concierge, or customer-centric roles within Aged Care, Health, or the Community sector
Understanding of Residential Aged Care (RAC) legislation and aged care funding models, particularly HELF and optional services (highly desirable)
Exceptional interpersonal skills with the ability to navigate sensitive financial and lifestyle conversations with warmth, patience, and clarity
A proactive, flexible approach with the ability to think creatively and help families solve challenges
A full driver’s license and a willingness to travel to different sites
A tertiary qualification in business, marketing, communications, or equivalent practical experience

Sales Consultant

Key skills